When your original provider is gone, the promise isn't.
Across Canada, we pick up the servicing rights for extended protection contracts on rental furnaces, air conditioners, and water heaters. When the company that originally sold you the contract is no longer in business, or your payment term has ended, we're the company that honours what was promised.
Which of these describes your situation?
Your contract has been transferred to us.
If you got a letter, email, or notice that the servicing of your rental equipment is now the responsibility of HVAC Service Guard, you're in the right place. Nothing about your equipment, your home, or the protection you were promised has changed. Only the company answering your call has. Read on, or give us a ring at 1 (888) 838-7101 and we'll walk through your specific contract with you.
Your equipment has stopped working.
If your rental furnace, air conditioner, or water heater has given out and you can't reach the company that originally installed it, there's a good chance we now hold the servicing rights for that contract. Give us a call at 1 (888) 838-7101 with the model and serial number printed on the equipment. We'll check our registry while you're on the line.
A contract that follows the equipment, not the company.
When you signed your original rental agreement for a furnace, an air conditioner, or a water heater, you were promised more than the equipment itself. You were promised that someone would service it for the life of the contract: repairs covered, parts covered, a technician on the line when something went wrong on a Sunday in February.
That promise is a legal obligation attached to the equipment in your home. It doesn't vanish if the original company is bought, leaves the Canadian market, or shuts down. Under the terms of most rental contracts, the obligation passes to whichever party holds the servicing rights.
We're that party for a growing number of homeowners across Canada. We pick up portfolios of extended protection contracts from exiting providers, from manufacturers winding down their direct-to-homeowner programs, and from rental companies that have reached the end of their original payment term but still owe service.
When we take over a contract, we honour it on the same terms it was originally written. The same coverage. The same response. No new paperwork. No premium hike. Same obligation, new company on the other end of the phone.
We take over the contract.
We negotiate directly with the exiting provider, the manufacturer, or the rental company. The contract and the obligations it carries transfer to us.
We let you know.
You'll get a letter, and where we have it, an email. The notice spells out your equipment, the original provider, and the terms we've inherited. Nothing to sign. Nothing for you to do.
We service the equipment.
From then on, when something goes wrong, you call 1 (888) 838-7101. We send a technician from our trusted Canadian network.
What homeowners usually ask first.
I never agreed to this transfer. Is it legal?
Yes. Service obligations attached to rental and protection contracts pass with the contract itself, the same way a mortgage can be sold from one lender to another. The terms of your protection don't change. You keep every right the original contract gave you.
Will my monthly payment change?
No. We honour the price, the term, and the coverage exactly as written in your original agreement. If your original contract had reached the end of its payment term, you owe us nothing, and we service the equipment under the warranty terms that survive the payment period.
Do I have to use your contractors?
For covered repairs, yes, the same way you would have used your original provider's network. Our network is national, trusted, licensed, and insured. Most homeowners find the response time noticeably faster than what they were used to.
My original provider is still in business but stopped responding to me. What do I do?
Give us a call at 1 (888) 838-7101 with your model and serial number. If your contract is in our registry, we can confirm right away. If it isn't, we can often help you locate the responsible party, and if no responsible party exists, we'll tell you so honestly.
Can I cancel and switch to your flagship plan instead?
In most cases, yes. Once your original contract has run its course or been mutually released, our Full Comfort Plan is available at a flat $49.99/month, with broader coverage than most rental contracts carry. We can walk you through both options without any pressure.
What happens when my equipment finally fails for good?
We'll service it for as long as the contract requires. When replacement is the right answer, we'll tell you so plainly, and we can quote a replacement on transparent terms, or refer you to any installer of your choosing. You're never locked in beyond the contract you originally signed.
If you're not sure whether your contract is with us, give us a call.
1 (888) 838-7101Have your equipment model and serial number on hand. The service tag is usually on the front panel or just inside the access door.